Area Sales Manager Resume - Free Download
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ANN J. EXAMPLE
3 Any Road, Any Town, Manchester, AN1 1CV
Telephone: 0111 899 2255
Mobile: 07777 111 222
Fax: 0111 805 3599
Email: marydoe12@aol.com
PROFESSIONAL PROFILE
I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. An
exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to
manage projects from conception through to successful completion. A proactive individual with a logical approach to
challenges, I perform effectively even within a highly pressurised working environment.
OBJECTIVE
I am now looking to progress into a senior management position within the retail sector. I am therefore keen to find a
new and suitably challenging role within a market-leading organisation.
CAREER SUMMARY
1994-date A&B Stores plc
SENIOR AREA OPERATIONS MANAGER (2002-date)
• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving
and surpassing Key Performance Indicators
• Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within
14 stores
• Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages,
write-off, cash control and store expenditure
• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training
and development, organisation and time management
• Supporting management and staff to help create their own successful and productive team and become effective
team leaders
• Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential
development and training opportunities
• Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure
effective control and operation of all areas
• Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet
• Supporting and coaching Area Managers to reach their full potential
• Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers
CUSTOMER SERVICES MANAGER (2000-2002)
• Reporting to the Director of service quality, primarily responsible for 16,000 internal customers and all external
customers
• Maintaining the Service Quality Customer Service Standards Library for the department
• Developing a CD ROM training programme to be used in all stores, in line with customer service strategy
• Managing and developing stores’ monthly incentive programme and cost justifying
source: cv-resume.org