Banking Customer Feedback Form - Free Download
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Banking Customer Feedback Form
Banking Customer Feedback Form
CUSTOMER
FEEDBACK
FORM
Please spare a few minutes of your time to give us your
feedback on our service.
Thank you
For office use only
(COMPULSORY to be filled up by branch)
Normal complaint handling procedure
Stage 1 : Feedback Channel & Distribution Department
Receive & log complaint
Identify & escalate to relevant department(s)
Stage 2 : Relevant Department(s)
Investigate
Prepare case chronolgy
Draft response letter
Update Feedback Channel & Distribution Department
Stage 3 : Feedback Channel & Distribution Department
Prepare communications to relevant parties
Feedback Channel & Distribution Department
(Formerly known as Customer Care Department)
Level 17, Menara Bank Islam
No. 22, Jalan Perak
50450 Kuala Lumpur
Fax: 03-2782 1337
Please stamp here
Action : Resolved at branch
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