Customer Satisfaction Survey Template - Free Download
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Customer Satisfaction Survey Template
Customer Satisfaction Survey Template
[Company Name]
[Company Address]
[City, ST ZIP Code]
[Company Name] requests your help. Please complete the following Customer
Satisfaction Survey based on the project we recently completed for your organization.
Thank you for your time.
Customer Name: Project Name: Project Number:
[Customer Name] [Project Name] [Project Number]
Project Manager/
Stakeholder: Date:
[Project Manager]
1 Did the project team deliver the results and quality that
were promised
Less than
expected
As expected More than
expected
Consistently more
1.a. Were key project deadlines met with a “whatever it takes” attitude
Less than
expected
As expected More than
expected
Consistently more
1.b. Was consistent discipline and direction provided on approach, scope, and schedule
Less than
expected
As expected More than
expected
Consistently more
1.c. Did the project team guide your staff and project results Were they “team players”
Less than
expected
As expected More than
expected
Consistently more
2. The project process was …
Less than
desirable
As expected Better than
expected
Consistently better
Customer Satisfaction Survey
Customer Satisfaction Survey  1
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