Customer Service Representative Resume Sample - Free Download
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185 Maple St.
Sometown, CT 55555
Home: (860) 555-5555
CUSTOMER SERVICE REP / 10 YEARS' EXPERIENCE IN CALL CENTER
Polished, professional customer service rep offering:
• 10 years of experience providing customer support in busy call center
environments for public utility and insurance industry employers.
• An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve
problems creatively, and use tact and diplomacy to find common ground and
achieve win-win outcomes.
Customer Service Representative
5/2005-Present, ABC Utility Company, Hartford, CT
Handle customer inquiries, complaints, billing questions and payment
extension/service requests. Calm angry callers, repair trust, locate resources
for problem resolution and design best-option solutions. Interface daily with
internal partners in accounting, field services, new business, operations and
consumer affairs divisions.