Customer Service Resume Example - Free Download
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Customer Service Resume Example
Name
Street Address
City, State Zip Code
Phone
email
OBJECTIVE: To obtain a position as a customer service representative
HIGHLIGHTS OF QUALIFICATIONS:
• Exceptional organizational and problem solving skills
• Excellent customer service background including experience in sales and training
• Ability to remain poised when handling difficult customer situations
• Effective team player but able to work independently with little or no supervision
• Increased customer retention by providing excellent customer service
• Conversant in Spanish
PROFESSIONAL EXPERIENCE:
ABC Company George, CO June 2006 to January 2008
Sales Supervisor
• Directed the activities of the Customer Service Associates to ensure customer
satisfaction and company profitability
• Resolved problems and mediated staff disputes
• Recruited, trained, and supervised all sales associates
• Developed and incorporated policies and procedures for the department
• Managed sales accounts
XYZ Company Fargo, ND April 1995 to June 2006
Customer Service Associate
• Expedited completion of customer orders and resolved customer complaints
• Assisted Account Executives and Regional Representatives with daily account
activity
• Received letter of commendation for improving customer retention by 20% over
the previous year
• Mentored new customer service associates
EDUCATION:
• 40 hours of Computer Science credits, Colorado State University, George, CO
• B.S. in Business Administration, South Dakota State University, Brookings, SD
COMPUTER SKILLS:
Microsoft Office, including Word, Excel, and PowerPoint
COMMUNITY SERVICE:
Serve on the Board of Directors for the North Dakota Arts Center
