Customer Service Resume Template - Free Download
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CUSTOMER SERVICE RESUME
Dayjob Ltd, 120 Vyse Street, Birmingham B18 6NF
T: 00 44 121 638 0026
A level headed, calm and unflappable individual who is able to carry out any customer service role
professionally and effectively. Jane has a long track record of increasing customer loyalty and
retention, she does this through having an in-depth understanding of the tasks, responsibilities and
skills involved in customer service work. She always keeps her customers updated on issues
important to them and works hard to meet requests for information in a timely and efficient
manner. Right now she is looking for a suitable position with an exciting and ambitious company.
CUSTOMER SERVICE ADVISOR May 2007 - Present
Responsible for handling a wide range of incoming calls and face to face meetings with
customers. Also in charge of resolving all interactions positively and to the customers complete
Responding appropriately to customer questions and comments.
Screening calls, and handling 'wafflers’ and ‘insistent’ callers.
Identify gaps in a customer’s records & then collecting information to fill them in the gaps.
Assisting customers in making a decision about a product or service to buy.
Maintain and updating customer databases.
Keeping accurate records of discussions or correspondence with customers.
Processing new client accounts, maintaining customer accounts, implementing changes to
existing accounts, and filing documents and other paperwork.
Undertaking general administrative duties like filing, photocopying and opening mail.
Nuneaton University 2003 – 2006
Business Administration BA (Hons)
Nuneaton College 2001 – 2003
A levels: Math (A) English (C) Physics (B) Geography (D)
CUSTOMER SERVICES ASSISTANT Feb 2006 – May 2007
Planning & preparation
Working with others
Available on request.