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Customer Service Supervisor Resume
Customer Service Supervisor Resume
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Resume sample (experience and combine format)
ANN J. EXAMPLE
3 Any Road, Any Town, Manchester, AN1 1CV
Telephone: 0111 899 2255
Mobile: 07777 111 222
Fax: 0111 805 3599
Email: marydoe12@aol.com
PROFESSIONAL PROFILE
I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. An
exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to
manage projects from conception through to successful completion. A proactive individual with a logical approach to
challenges, I perform effectively even within a highly pressurised working environment.
OBJECTIVE
I am now looking to progress into a senior management position within the retail sector. I am therefore keen to find a
new and suitably challenging role within a market-leading organisation.
CAREER SUMMARY
1994-date A&B Stores plc
SENIOR AREA OPERATIONS MANAGER (2002-date)
Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving
and surpassing Key Performance Indicators
Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within
14 stores
Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages,
write-off, cash control and store expenditure
Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training
and development, organisation and time management
Supporting management and staff to help create their own successful and productive team and become effective
team leaders
Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential
development and training opportunities
Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution to ensure
effective control and operation of all areas
Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet
Supporting and coaching Area Managers to reach their full potential
Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers
CUSTOMER SERVICES MANAGER (2000-2002)
Reporting to the Director of service quality, primarily responsible for 16,000 internal customers and all external
customers
Maintaining the Service Quality Customer Service Standards Library for the department
Developing a CD ROM training programme to be used in all stores, in line with customer service strategy
Managing and developing stores’ monthly incentive programme and cost justifying
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