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DecisionWise Leadership Intelligence
Employee Engagement Survey
Don’t Forget About Measuring Satisfaction
Remember, employees need to have their basic needs met or engagement will suffer. Many of the survey
items measure concepts that impact employee satisfaction. Some of these items include:
• I have received the training I need to do my job well.
• I have the tools and resources I need to do my job well.
• My supervisor treats people with fairness and respect.
• I clearly understand what my supervisor expects of me.
• My supervisor gives me regular feedback on how I am doing.
• There are opportunities for my own advancement in this organization.
• We work effectively across departments and functions.
• This organization communicates well with all employees about what is going on.
We nd some interesting correlates when looking at satisfaction survey questions. For example, a low
score on the item “I have the tools and resources I need to do my job well,” is often identied as a
negative driver of engagement.
Open-ended comments provide a wealth of qualitative information and provide detail on the reasons
behind employee engagement survey scores. We recommend using two simple open-ended questions:
• What are the greatest strengths of our organization
• What are the areas that need the most improvement in our organization
Our research shows that using more than two open-ended questions signicantly lengthens the time it
takes to complete the survey and doesn’t yield that much more good qualitative information.