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DecisionWise Leadership Intelligence

Employee Engagement Survey

Don’t Forget About Measuring Satisfaction

Remember, employees need to have their basic needs met or engagement will suffer. Many of the survey

items measure concepts that impact employee satisfaction. Some of these items include:

• I have received the training I need to do my job well.

• I have the tools and resources I need to do my job well.

• My supervisor treats people with fairness and respect.

• I clearly understand what my supervisor expects of me.

• My supervisor gives me regular feedback on how I am doing.

• There are opportunities for my own advancement in this organization.

• We work effectively across departments and functions.

• This organization communicates well with all employees about what is going on.

We nd some interesting correlates when looking at satisfaction survey questions. For example, a low

score on the item “I have the tools and resources I need to do my job well,” is often identied as a

negative driver of engagement.

Open-ended Questions

Open-ended comments provide a wealth of qualitative information and provide detail on the reasons

behind employee engagement survey scores. We recommend using two simple open-ended questions:

• What are the greatest strengths of our organization

• What are the areas that need the most improvement in our organization

Our research shows that using more than two open-ended questions signicantly lengthens the time it

takes to complete the survey and doesn’t yield that much more good qualitative information.

Employee Engagement Survey

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