Hotel Questionnaire - Free Download | Page 3
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7-8. Below are listed some elements that you might consider when you chose a hotel. We ask you to evaluate them twice. First, please indicate HOW IMPORTANT is
each of these elements to you when you chose any hotel
(in general) (rate them on a scale »1« - completely unimportant to »5« - very important). Then we ask you to
indicate on a scale 1 – 5 to what extent do you agree with the statement that these elements are EXCEPTIONAL or are at the EXCEPTIONALLY HIGH LEVEL in this
hotel (where »1« means – I completely disagree, »5« - I completely agree).
»HOW IMPORTANT IS THIS ELEMENT«
»IN THIS HOTEL, THIS ELEMENT IS
EXCEPTIONAL/AT EXCEPTIONALLY HIGH
LEVEL «
Completely Very
unimportant important
I completely I completely
disagree agree
ELEMENTS WHEN YOU CHOSE A HOTEL
1 2 3 4 5
I don’t
know
1 2 3 4 5
I don’t
know
1. Clean and tidy hotel (reception area, restaurant, …)
1 2 3 4 5
1 2 3 4 5
2. Clean and tidy rooms.
1 2 3 4 5
1 2 3 4 5
3. Catering offer.
1 2 3 4 5
1 2 3 4 5
4. Information is accessible.
1 2 3 4 5
1 2 3 4 5
5. Information is clear and accurate.
1 2 3 4 5
1 2 3 4 5
6. Information is reliable.
1 2 3 4 5
1 2 3 4 5
7. Staff is willing to help guests.
1 2 3 4 5
1 2 3 4 5
8. Staff can be trusted.
1 2 3 4 5
1 2 3 4 5
9. Staff is friendly.
1 2 3 4 5
1 2 3 4 5
10. Staff understands specific needs of the guests.
1 2 3 4 5
1 2 3 4 5
11. Additional activities offered by the hotel (sports facilities,
entertainment,…)
1 2 3 4 5
1 2 3 4 5
12. Additional activities offered in the local area (possibilities
for excursions,…)
1 2 3 4 5
1 2 3 4 5
