Hotel Questionnaire - Free Download | Page 5
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14. Now we would like to ask you to tell us to what extent you agree with the following statements (»1« means
you completely disagree and »5« that you completely agree with it).
I completely I completely
disagree agree
1 2 3 4 5
I don’t
know
1. I am pleased that I decided to visit this hotel. 1 2 3 4 5
2. Visiting this hotel exceeded my expectations. 1 2 3 4 5
3. I will speak highly of this hotel to my friends and
colleagues.
1 2 3 4 5
15. Have you had any reason to complain since you have been staying at this hotel
(mark the appropriate answer)
1. Yes.→ Have you filed a complaint
(mark the appropriate answer)
1. Yes.
2. No.
2. No.
16. On the other hand, have you had any reason to praise this hotel since the beginning of your stay
(mark the
appropriate answer)
1. Yes. → Have you expressed your compliments
(mark the appropriate answer)
1. Yes.
2. No.
2. No.
17. We would like to ask you again to indicate whether you agree or disagree with the following statements and
to what extent on a scale »1« (I completely disagree) to »5« (I completely agree).
I completely I completely
disagree agree
1 2 3 4 5
I don’t
know
1. If I had to decide, I would choose this hotel again. 1 2 3 4 5
2. I will recommend this hotel to my friends and relatives. 1 2 3 4 5
3. I will return to this hotel. 1 2 3 4 5
4. I feel at home in this hotel. 1 2 3 4 5
Now a few questions about your holiday or travel:
18. Who is accompanying you on your current visit to this hotel (
mark the appropriate answer
)
1. No one.
2. Partner.
3. Family and /or relatives. → How many children under the age of 15 are accompanying you _____
4. Friends.
5. Co-workers.
6. Business partners.
7. Other, what: __________________________________________________
19. When did you decide to stay at this hotel (
mark the appropriate answer
)
1. Less than a month ago.
2. 1 to 3 months ago.
3. More than 3 months ago. →
Please continue with question 20.
