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It Techincal Trainer
It Techincal Trainer
11/15/2016 10:09 AM
QUAISER ABDULLAH |Philadelphia, PA |
Experienced and certified IT professional trainer and technical writer seeking a challenging career in
Information Technology development, training, education and administration
2005 Present Langevin Learning Services Ogdensburg, NY
§ Professional Trainer Certification (Training Director track – certificate expected 12/08)
2004 Present Temple University Philadelphia, PA
§ Adult and Organizational Development (Masters of Education degree expected 05/07)
2000 2003 Temple University Philadelphia, PA
§ Dual Major: Political Science & Religion (Bachelor of Arts)
§ Minor: Asian Studies
§ Cum Laude
§ Distinction in Political Science
§ University Honors
Education, Teaching and Training:
§ 05/2006 Certificate in Training and Organizational Development (Temple University)
Relevant Courses in Masters of Education Program:
o Facilitating Adult Learning
o Interpersonal Skills Training
o Org. Assessment, Design and Strategy
o System Dynamics
o Curriculum, Instruction and
Technology in Education
o Characteristics of Computer-
Based Instruction
§ 04/2006 IC
2003 / 2005 Authorized Instructor (Certiport)
§ 08/2005 Microsoft Office Specialist Master Instructor Microsoft Office 2003
§ 02/2005 Microsoft Office Specialist Master Instructor Microsoft Office XP
§ 05/2006 ICDL-US Full Certification
§ 07/2005 Microsoft Office Specialist Master Certification Microsoft Office 2003
§ 12/2004 Microsoft Office Specialist: Word 2003 Expert; Excel 2003 Expert; PowerPoint 2003;
Access 2003 (Certiport)
§ 01/2005 Microsoft Office Specialist Master CertificationMicrosoft Office XP
§ 12/2004 Microsoft Office Specialist: Word XP/2002 Expert; Excel XP/2002 Expert;
Outlook XP/2002; PowerPoint XP/2002; Access XP/2002 (Certiport)
§ 06/2002 Certificate of Training in MCSE (Ameritrain, Inc.)
Dec. 2004 Present Temple University (Computer Services) Philadelphia, PA
Senior Information Systems Instructional Support Specialist
§ Provide software and hardware training to members of administration, faculty, staff and students
§ Technical Writer Develop and re-design step-by-step training materials for end-users
§ Manage the seminar schedule a perpetual rotation of over 100 seminars and over 10 facilitators
§ Develop, implement and manage new hands-on seminars on new technology
§ Develop, implement and manage new online seminars on new technology
§ 2
-level Help Desk support for Microsoft Office applications
§ Manage and coordinate functions of the licensed testing center for Certiport
§ Conduct seminars preparing participants for MOS certification
§ Proctor MOS examinations
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