Law Firm Client Satisfaction Survey Template - Free Download
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Law Firm Client Satisfaction Survey Template
Law Firm Client Satisfaction Survey Template
Please rate the following questions regarding
the services provided to you by Major, Lindsey
& Africa. We appreciate your open and candid
response. The insights from your feedback will
be used to improve our relationship and to
better serve you. Please return the
completed survey by fax. See below.
1 Exceptional Performance - Rarely equaled by other firms.
2
3 Above Average - Frequently exceeds my expectations.
4
5 Average - Satisfactorily meets my standards.
6
7 Below Average - Failed to meet my standards in a material way.
8
9 Unacceptable - No significant and sustained effort by Major, Lindsey & Africa to improve.
10 No Experience/Not Applicable
Your Name
Company:
City, State:
Title
In-House law department: Law Firm:
Date:
Client Satisfaction Survey
Rating Scale - choose 1 through 10
Thank You For Your Feedback.
Return to: Andrea Brower, Director of Marketing | Fax: (415) 485-5110
Phone: (415) 485-5135 | abrower@mlaglobal.com
Res
p
onsivenes
s
Av
a
il
ab
le
a
n
d
acc
e
ss
i
b
l
e
Consistentl
y
delivers when or before I expect i
t
Returns phone calls and emails as promptl
y
as I wis
h
Perf
o
rm
a
n
ce
Do what we sa
y
we will d
o
Knows the le
g
al marketplace and puts that knowled
g
e to work for m
e
Tailors the search process and deliverables to fit m
y
specific need
s
Quickly focuses on and resolves key issues
Communicates well and in a manner I understand
Overall Performance Ratin
g
Search Mana
emen
Understands m
y
organization's legal needs and our cultur
e
Presents
q
ualified candidates who meet our criteria and fit our cultur
e
Presents "the right" number of candidates, not too man
y
or too fe
w
Kee
p
s me informed of the search status as often as I wis
h
Accuratel
y
represents the position to candidate
s
Coordinates and works well with other people in m
y
organizatio
n
Provides timel
y
and clear invoice
s
Responsive to billin
g
inquirie
s
Overall Search Mana
g
ement Ratin
g
A
tt
i
tude
I feel that m
y
interests are alwa
y
s put firs
t
Works well with me
Demonstrates integrity in its service and business relationship
Overall Attitude Rating
Major
L
indsey
Africa
&
,
Intan
g
ible
s
I am treated as an im
p
ortant clien
t
I can rel
y
on Major, Lindse
y
& Afric
a
Understands m
y
personal goals as well as business objective
s
Adds value to our relationship be
y
ond what is require
d
Informs me on matters of
g
eneral interest/new trends/issue
s
I am comfortable dealing with others at Major, Lindse
y
& Africa
Overall Intangibles Rating
when m
y
primar
y
contact in not availabl
e
O
ver
a
ll
Sat
i
s
f
act
i
on
Please indicate
y
our overall level of satisfaction with Major, Lindse
y
& Africa on
y
our last search
.
Attorney
Search
Consultants
www.mlaglobal.com
6
1
2
3
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
8
9
1
0
11
12
1
3
14
1
5
1
6
17
1
8
1
9
20
21
22
2
3
4
5
7
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