Letter of Complaint Template - Free Download
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Sample Complaint Letter
(Your City, Province, Postal Code)
(Name of Contact Person, if available)
(Title, if available)
(Consumer Complaint Division, if you have no contact person)
Dear (Contact Person):
Re: (account number, if applicable)
In (date), I (bought, leased, rented, or had repaired) a (name of the product with serial or model number
or service performed) at (location).
Unfortunately, your product (or service) has not performed well (or the service was inadequate). I am
disappointed because (explain the problem: for example, the product does not work properly, the service
was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was
misrepresented at the time of sale, etc.).
To resolve the problem, I would appreciate your (state the specific action you want - money back, charge
card credit, repair, exchange, etc.) Enclosed are copies (do not send originals) of my records (include
receipts, guarantees, warranties, cancelled cheques, contracts, model and serial numbers, and any
I look forward to your reply and resolution to my problem, and will wait until (set a time limit - usually ten
working days is sufficient) before seeking help from a consumer protection agency or Better Business
Bureau. Please contact me at the above address or by telephone at (home and/or office number with
cc: (reference to whom you are sending a copy of this letter, e.g. product manufacturer)