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POLICY AND PROCEDURE MANUAL:
WORKBOOK
FOR YOUTH MENTORING PROGRAMS
Table of Contents
Page
OVERVIEW………………………………………………….…….…………..…. 1
The Importance of a Policy and Procedure Manual………….…..……………… 1
Defining Policies and Procedures………………………………..………………... 3
How This Workbook Is Organized…………………………………...…………… 4
How To Use This Workbook…………………………………………..………….. 7
SECTION 1. ORGANIZATIONAL BACKGROUND………..…………. 9
Organizational Information……………………………………………..………… 10
Organizational Structure…………………………………………………..……… 12
Organizational Documents…………………………………………………..……. 15
SECTION 2. PROGRAM POLICIES…………………………………..….. 19
Recruitment Policy……………………………………………………………..….. 20
Inquiry Policy………………………………………………………………………. 22
Eligibility Policy……………………………………………………………………. 24
Screening Policy……………………………………………………………………. 27
Training Policy……………………………………………………………………... 29
Matching Policy…………………………………………………………………….. 30
Match Support and Supervision Policy…………………………………………… 32
Recognition Policy………………………………………………………………….. 33
Record-Keeping Policy…………………………………………………………….. 34
Confidentiality Policy……………………………………………………………… 36
Transportation Policy……………………………………………………………… 40
Overnight Visit and Out-of-Town Travel Policy……………………………….. 42
Mandatory Reporting of Child Abuse and Neglect Policy……………………… 44
Use of Alcohol, Drugs, Tobacco, and Firearms Policy………………………….. 46
Unacceptable Behavior Policy……………………………………………………. 49
Closure Policy……………………………………………………………………… 51
Evaluation Policy………………………………………………………………….. 53
