Return Policy Template Word - Free Download
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Returns Policy 8/11
We are proud to have the most liberal return policy in the market we service!
Where manufacturer’s return policies permit, Mountain/Service Distributors will issue credit for
the full wholesale cost of returned items with no charges or fees.
Product
Policy
Cigarettes*
“Stock balance” of full, resalable, and in code within 4 months of
expiration, cartons tax stamped by M/S will be accepted for credit.
Manufacturer sales rep is required to initiate the return of damaged, out
of code, or loose packs of cigarettes
Domestic Cigars, Chewing Tobacco, RYO,
Pipe Tobacco, and Blunt Wraps.
Full Credit
Moist Snuff & Snus
Credit as per manufacturer’s policy and procedures.
Premium Hand Rolled Cigars
Not Returnable
Rolling Papers, Tubes, Rollers, Injectors,
Pipes.
Full Credit
Table Top Cigarette Makers
Not Returnable (Mfr Warranty)
Incense, Incense Burners, Ashtrays,
Hookahs, and other Smoke Shop Novelties.
Not Returnable
Electronic Cigarettes and Components
Not Returnable (Unless Mfr Defective, Then Returnable)
Candy Bars (Including Nestle)
Gum
Mints & Roll Candy
Lay Down Bag and Peg Bag Candy
Theatre Box
Full Credit
Holiday & Seasonal Candy
Not Returnable
Single Serve Sweet Snacks
Full Credit
Energy & Nutrition Bars
Full Credit
Potato Chips, Pretzels, Corn Chips,
Cheese Puffs. (Uncle Rays Brand)
Not Returnable
Meat Snacks
Full Credit
Single Serve Salty Snacks
Full Credit
Health and Beauty Care
Not Returnable
Film, Batteries, & General Merchandise
Not Returnable
Automotive Products, Chemicals, etc.
Not Returnable
Food Service
Not Returnable
Coffee Service
Not Returnable
Frozen Beverage
Not Returnable
Frozen Pastry Snacks
Not Returnable
Frozen Sandwiches, Burritos, Pizza, etc
Not Returnable
Paper Products
Not Returnable
Frozen & Refrigerated Groceries
Not Returnable
Dry Groceries
Not Returnable
Packaged Beverage
Not Returnable
*Only under manufacturer recall can we take back product.
All credits are subject to change after credit research has been completed.
We cannot issue credit for products not purchased directly from Mountain/Service Distributors.
Mountain/Service Distributors will issue credit for merchandise that is shorted (billed but not shipped) from your delivery, customers
must call in any shortages within 24 hours of delivery.
Mountain will allow a stock balance from time to time and issue credit for product that can be returned to us and re-sold to other
customers with pride. Please, no marks, cuts, tears, or price stickers. Must be in code.
Please do not return any chocolate to your Territory Manager or Driver during June, July, and August.
There will be a restocking charge for the returns of –or- refusal on delivery:
Promotional “Deal” Cigarettes $1.00
Wam Pre-orders 5%
Other Pre-orders 10%
No service fee applies for loose return goods if over $50.00 to hold down costs. Under $50.00 will result in a $10.00 service charge.
source: mtnservice.com
