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Root Cause Analysis Template
CHRONOLOGY OF EVENTS / TIMELINE
In this section you are to provide a detailed chronology of the events leading up to, and
following, the problem. This is an important piece of the RCA as the chronology of events may
lead to clues in determining how or why the problem occurred. Be sure to include names, times
and detailed descriptions of all activities.
9:00 AM - Friday June 1
Cabling line #2 was powered up in the research lab by technician Joe Smith.
9:02 AM - Friday June 1
Technician Joe Smith manually enters process data and parameters for experimental cabling run
of TruWave product.
9:07 AM – Friday June 1
Technician Joe Smith completes loading of cable core material onto feeder spool and awaits
cabling line computer acknowledgement that the line components have reached all temperatures
and are ready for operation.
9:13 AM – Friday June 1
Technician Joe Smith receives acknowledgement that the line is ready for operation and initiates
9:16 AM – Friday June 1
Technician Joe Smith notices the first anomalies in the cable jacketing as it exits the extrusion
device. No steps are taken as it is considered normal for there to be a high degree of deformity
within the first 20-30 meters of a cable run.
9:18 AM – Friday June 1
Technician Joe Smith notices that the deformity is still present beyond any reasonably expected
length of a cable run. He immediately initiates the shutdown sequence of the cable line which
includes preserving all data in the computer for any follow on investigation.
9:20 AM – Friday June 1
Technician Joe Smith completes line shutdown procedures and data preservation and
immediately notifies his supervisor, Janet Brown.
9:22 AM – Friday June 1
Supervisor Janet Brown arrives at cabling line #2 and verifies that all shutdown sequences and
data preservation have been performed. She speaks with Technician Joe Smith and records his
version of the event. She then assigns technician Joe Smith to another task and reports the
incident to the TruWave Project Manager, Dan White.