Sample Service Report Template - Free Download
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Sample Service Report Template
Sample Service Report Template
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Sample Customer Service Assessment Report
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Client: ABC Corporation
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Alignment Assessment Summary
Outstanding customer service is possible when an organization aligns its people
functions with its customer service vision.
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ABC Corporation’s alignment score is 50%, indicating there are strengths in some areas
and opportunities for rapid improvement in others.
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Top Three Recommendations
This report contains detailed recommendations in all categories. Here are the top three
areas that can most immediately affect your customer service survey scores.
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1. SMART Goal. Set a SMART goal for customer service to focus your team on
elevating performance. (See page 2)
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2. Training. Create a performance checklist to help ensure a new hire is fully
trained. (See page 4)
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3. Process Design. Improve processes that generate the most customer
dissatisfaction. (See page 5)!
Page | ! 1
Tel. 619-955-7946 Email: jeff@toistersolutions.com Web: www.toistersolutions.com
5694 Mission Center Rd #264 San Diego, CA 92108
Alignment Scores By Category
Objectives
Hiring
Training
Processes
Performance
0%
100%
75%
50%
25%
50%
50%
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