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Sample Survey Questions Page 6
Sample Survey Questions
Sample Survey Questions, Answers and Tips| Page 6
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Questions to Ask Suggested
Question Type
Additional Suggestions
Please indicate your gender. Single-select
multiple choice
Answer choices would include “Female” and
“Male”. It’s also polite to include a “Prefer not to
answer” choice.
Which range includes your
age
Single-select
multiple choice
Make sure the age ranges don’t overlap, which
may cause confusion amongst your respon-
dents. It’s also polite to include a “Prefer not
to answer” choice. Example answer choices
might be:
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
Customer Support / Service Call Follow-up
Questions to Ask Suggested
Question Type
Additional Suggestions
How satisfi ed are you overall
with our customer support
Single-select
multiple choice
Answer choices might include:
Very satisfi ed
Somewhat satisfi ed
Neutral
Somewhat dissatisfi ed
Very dissatisfi ed
How satisfi ed were you
with how the support staff
resolved your most recent
problem
Single-select
multiple choice
Answer choices might include:
• Very satisfi ed
• Somewhat satisfi ed
• Neutral
• Somewhat dissatisfi ed
• Very dissatisfi ed
If your problem was not
resolved, did our staff offer to
follow-up after the call
Single-select
multiple choice
Answers choices would include “Yes” and “No”
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