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4. Periodic Review
This Agreement is valid from the Effective Date outlined herein and is valid until further
notice. This Agreement should be reviewed at a minimum once per fiscal year; however, in
lieu of a review during any period specified, the current Agreement will remain in effect.
The Business Relationship Manager (“Document Owner”) is responsible for facilitating
regular reviews of this document. Contents of this document may be amended as required,
provided mutual agreement is obtained from the primary stakeholders and communicated to
all affected parties. The Document Owner will incorporate all subsequent revisions and
obtain mutual agreements / approvals as required.
Business Relationship Manager: Company name
Review Period: Bi-Yearly (6 months)
Previous Review Date: 01-08-2010
Next Review Date: 01-12-2011
5. Service Agreement
The following detailed service parameters are the responsibility of the Service Provider in the
ongoing support of this Agreement.
5.1. Service Scope
The following Services are covered by this Agreement;
o Manned telephone support
o Monitored email support
o Remote assistance using Remote Desktop and a Virtual Private Network where
available
o Planned or Emergency Onsite assistance (extra costs apply)
o Monthly system health check
Company name
Incorporation Number 0000000
Service Level Agreement
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