Service Level Agreement Template 3 - Free Download | Page 6
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Appendix A
SLA Document Outline
Service Level Agreement Template:
1. Parties:
2. Statement of Purpose:
3. Definitions
4. Scope of Services
5. Payment Process/Budget/Chargeback Methodology:
6. Amendments
7. Term and Termination:
8. Approvals
Other topics for consideration:
Confidentiality Concerns
Security
Governance Model incorporated
Prioritization of Annual efforts;
Special Projects;
Dept defined objectives
Consistent application of policy and configuration
Dispute Resolution
Performance Tracking and Reporting
