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Tools used: Visio, Project, Word, Excel, Adobe Acrobat, and PhotoShop
July, 2001 to HIP HEALTH INSURANCE CO., INC.
September. 2006 2400 Park Rd., Hollywood, Florida 33023
Business Analyst/Technical Writer (Permanent Position)
Completed Projects:
Claims Processing Project:
Created, managed, coordinated and supervised development of application software which impacted
and accelerated claims processing by 35% . Each document contained Sarbanes-Oxley 302, 401, 404,
and 409 certifications
Responsible for rewriting systems, enhancing existing functions and implementing new functions
dealing with health information exchanges (HIE) and technologies. (HIT)
Created business requirements documents (BRDs)
Created cross-functional requirement documents using Visio software
Prepared project plans using MS Project
Created process maps, QA test plans and end user documentation/release notes
Participate in complete SDLC process, using both Waterfall and Agile methodologies.
Facilitated Joint Application Review and Design sessions (JAR/JAD)
Billing Statement Project:
Coordinated the use of the Document Sciences-Autograph software to develop application
Created data-centric documents such as high value statements, correspondence and bills
Developed the design documents and billing statements for Vytra Health Plans
Developed alternate business processes to eliminate process redundancies and increase business
efficiency
Do Not Call Project:
Developed technical specifications per government specifications
Developed project plans using MS Project
Created business requirements documents
Created cross-functional requirement documents using Visio software
Created user documentation and release notes
Facilitated Joint Application Review and Design sessions (JAR/JAD)
Each of the above-referenced projects involved timely communication with supervisors, business partners
and developers to adhere to service level agreements (SLAs), and compliance with Sarbanes-Oxley audit
standards. Also trained new employees on the OCR and Claims processing functions. Tools used: Visio,
Project, Word 2000, Excel, Adobe Acrobat, and PhotoShop
July, 2000 to PARKSTONE MEDICAL INFORMATION SYSTEMS, INC.
July, 2001 2400 N. Commerce Parkway, Weston, Florida 33326
Technical Writer/Business Analyst (Permanent Position)
Prepared business and functional documentation for the ParkStone medical management system.
Prepared project plans, QA test plans, release notes, end-user documentation, standard operating
procedure manuals and Visio diagrams
Trained physicians and nurses on the ParkStone medical management system
Prepared Human Resources form documentation incorporating personnel and payroll
Created document repository with HTML and PDF formats
Facilitated Joint Application Review and Design sessions (JAR/JAD)
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Technical Writer Business Analyst Resume