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11/16/2016 Page 5
volunteer should discuss the issue with their supervisor. It is expected that most
disagreements will be dealt with at the lowest level of the chain of commend. In the
event that informal conflict resolution fails to resolve a volunteer’s problem, a grievance
may be completed and submitted to the appropriate management staff member.
Harassment. It is the policy of Volunteers of America that it will not permit verbal or
physical conduct by an employee or volunteer which harasses disrupts or interferes with
another’s work performance or which creates an intimidating, offensive or hostile
Medications for clients. Volunteers may not administer medications of any kind,
including over the counter medicines, to clients in any Volunteers of America program.
News media inquiries. No volunteer may give information concerning Volunteers of
America or any of its programs or clients to the news media unless specifically
authorized to do so by management. These inquiries should be referred to the Director
of Communications.
Representation of the organization. Prior to any action or statement which might
significantly affect or obligate the organization, volunteers should seek prior consultation
and approval from appropriate staff. These actions may include, but are not limited to
public statements to the press, lobbying efforts with other organizations, collaborations
or joint initiatives, or any agreements involving contractual or other financial obligations.
Volunteers are authorized to act as representatives of the organization as specifically
indicated within their job descriptions and only to the extent of such written
Volunteer Policy Manual Template Word Previous Page
source: voanorthla.org
Volunteer Policy Manual Template Word